Seasonal Winter Advice

Snow covered landscapeWhen bad weather is making life difficult, we’ve put together some advice and guidance to help you if you are feeling unwell, including information about the Winter Vomiting Bug, or Norovirus.
We can all become ill or have an accident at any time. This information aims to help you understand which services are available and when you should use them.
Remember that A&E stands for “accident and emergency”. Please don’t use it for anything else.  To help you choose the most appropriate healthcare service for your needs visit Here you will find information on what the different healthcare services do and download a handy ‘Choose Well’ app for your phone. 
Don’t forget that local pharmacists can help with advice and treatment for a range of common minor ailments, and they can often see you more quickly than if you go to your GP or the A&E department.  A number of pharmacies offer services outside normal opening hours.  
NHS Direct is available all day every day to provide advice and guidance if you are feeling under the weather.
If you do need to come into the Emergency Unit at the University Hospital of Wales, please don’t bring the whole family with you if you can avoid it.
We deal with hundreds of people every day who need help, so we need to make sure we can care for them appropriately. At busy times, seating can be at a premium so please try to bring only one person with you if you need support.
If you have a routine appointment at one of our hospitals and are unable to make it for any reason, please let us know by ringing the number shown on your letter.
Finally, please take care during cold weather. Always wear appropriate footwear and clothing and make sure your car is in good order.
If you are travelling by public transport, check your journey before you leave. And don’t forget to be a good neighbour and help friends or family who may need extra support in the winter.
You might also like to visit our Snow pages, where you will find useful information on how to get by when the temperature drops and the flakes start to fall.

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Last updated: 24 June 2013