With effect from 1 April 2011, Putting Things Right regulations have come into force.
This is a process for dealing with Complaints, Claims and Incidents which are collectively termed “Concerns”. This represents a significant culture change for the NHS in Wales in the way in which it deals with things that go wrong, introducing a single and consistent method for grading and investigating concerns, as well as more openness and involvement of the person raising the concern.
Further information is available in the leaflets issued by the Welsh Assembly Government. Select the links below for the English and Welsh versions:
For information on how to contact us to make a complaint or an enquiry, or pay us a compliment, please select the relevant tab on the right hand side of this page.