So that you can help us, we positively encourage suggestions, whether good or bad. A compliment does a lot for the morale of staff and it helps to maintain high standards.
How to Submit a Compliment
You may submit a compliment in writing to:
Angela Hughes
Concerns Manager
Cardiff and Vale UHB
Whitchurch Hospital
Park Road
Whitchurch
Cardiff CF14 7XB
or by email to concerns@wales.nhs.uk.
You will receive a letter or e mail in response to your compliment, and all compliments are shared with the areas mentioned and individual staff members.
Some of the recent compliments we have received are published below.
I would like to convey my sincerest thanks and gratitude to the staff on CAVOC Ward( 1st Floor) at Llandough Hospital following my recent stay there for surgery.The care received from staff on this ward both before and after was second to none, with this ward being one of the cleanest I have been on. All the staff were friendly, accomodating, professional and provided assistance.
Whilst the health service appears to be undergoing cuts, this does not seem to have had an effect on the fantastic service given by all staff on the ward.
E mail from Mr G Marden, 17/5/11
My 10-10 appointment with the Out of Hours GP Service had been made earlier on November 7th by telephone. On the previous Thursday my GP had diagnosed and treated me for a urine infection. Whilst the antibiotics had already substantially reduced the symptoms, I was now feeling to have "over eaten" and repeatedly vomiting. I was seen by Dr Philips who expressed concern that my abdomen appeared slightly distended and referred me immediately to the Surgical Assessment Unit which confirmed a small intestine blockage. I was operated on the following morning by Prof Morris's team and am now home and recovering. From the telephone call to "Out of Hours", through the acute observation of Dr Philips, to my operation and subsequent nursing care, the treatment, help, and support I received were exemplary. I write to express my gratitude.
E mail from Mr T Wilmore, 26/11/10
Hello, I know there has been a lot of bad press in the media about Hospital Services and care, so I would like to let you know of my experience. I have recently had two visits as a patient to the University Hospital of Wales and on both occasions the care was exemplary.My first visit was because of a severe pain in my stomach, my husband and I cut short a holiday in Bournemouth because of the pain and my husband drove me straight to the Heath Hospital, after registration I was seen really quickly and soon after I was being thoroughly assessed and then subsequently admitted with an inflamed pancreas. My consultant Mr Reece diagnosed gallstones but was unable to operate until the pancreas was back to normal, I was subsequently discharged and promised an outpatient appointment. I was soon given a date and time for a pre op assessment and once again everything was well organised fom the receptionist to the delightful young lady who carried out the examination, I received a preliminary date there and then. I went in for my op in the Day Surgery Unit on 08th Nov, once again the whole proceedure went well and the consultant even rang my husband to explain that it was all done and everything went fine, "thats what i call a caring service". Could you please make sure Senior management are aware of this email and pass on mine and my husbands thanks to all concerned, the admin people,receptionists. aneasthetists,the nurses and especially Mr Reece ( hope I've spelled it right ).
E mail from Ms A Thompson, 11/11/10
E Mail from Mrs J O'Connor, 10/11/10
I have recently used the maternity services in Cardiff and would like to thank all the professionals who were involved in my care. I received fantastic treatment.
The antenatal support from my community midwives (in particular Deborah Smith) was excellent. I was able to contact them with any concerns and was seen promptly. They were thorough and reliable.
My scans were performed at Llandough. The appointments were always on time and the sonographers extremely informative and friendly.
I attended one of the breastfeeding workshops in Llandough and felt this gave me a lot more confidence and information prior to the birth.
When I went in to labour I contacted the Midwife-Led Unit in UHW several times during the night to check whether I should come into hospital. The midwives on-call were all extremely helpful and supportive. When I did go into the unit I was cared for by Ann Lewis. She was fantastic. I was swiftly assessed, taken into a beautiful, well equipped birthing room and felt completely safe. After plenty of encouragement and instruction Henry was born within an hour. Unfortunately I required sutures. The consultant midwife on-call was extremely professional and attended promptly.
Overnight my husband was allowed to stay and we were given a huge amount of help learning how to feed, bathe, hold and even dress our new baby. We were able to leave the unit when we felt ready and knew that we could contact the unit at any time if we had any problems.
The community midwives were again fantastic when we arrived home. They visited us regularly and I was able to contact them for advice whenever I needed it. They recommended the breastfeeding groups which I attended a couple of times. These were very helpful and enabled me to breastfeed successfully.
My health visitor (Bethan Parr) then took over Henry’s care and she has also been a great source of support and information. The classes she organises for new mothers have given me knowledge and a chance to meet other mums. She is always prompt in replying to my calls and is extremely professional.
I have also attended the postnatal physiotherapy classes at Llandough. These have been a great way to improve my fitness after the birth and again meet other mothers. I have recommended them to many of my pregnant friends and colleagues!
My experiences of maternity services in Cardiff have been top-class. The facilities available and support I received was absolutely brilliant. All the health care professionals that I have come into contact with were caring, knowledgeable and trustworthy.
E mail from Ms S Goldsmith, 28/10/10
