So that you can help us, we positively encourage suggestions, whether good or bad. A compliment does a lot for the morale of staff and it helps to maintain high standards.
How to Submit a Compliment
You may submit a compliment in writing to:
Cardiff and Vale UHB
Cardiff CF14 7XB
or by email to email@example.com
You will receive a letter or e mail in response to your compliment, and all compliments are shared with the areas mentioned and individual staff members.
Some of the recent compliments we have received are published below.
I am writing this letter to say thank you to your staff for the high standard of compassion, clear explanations and quality of care I received during my stay.
I came to A&E last Friday morning (May 3rd) and from the moment I was seen at Reception the staff were amazing. I went quickly through to Triage with suspected appendicitis before going to patient area to see a doctor, get blood and urine tests. Kelly, the nurse, who gave me the very unexpected news that I was pregnant was so kind and caring. Dot, the auxillary nurse, who took me in a wheelchair up to Gynaecology Unit was friendly and chatty as she could see I was clearly distressed.
The staff on the Emergency Gynaecology Ward were very patient and explained clearly the dangers of an ectopic pregnancy. They allowed me to sit in a quiet room whilst I waited for the ultra-sound to clarify the situation. As soon as it was discovered that the pregnancy had ‘popped’ I was admitted onto the ward and whisked straight into surgery on the Friday evening.
Kirsty, on the ward, even though she had a sore throat looked after me on my return to the ward and for that I am eternally grateful.
The public are always quick to criticise the NHS service and our local hospitals but I for one was very grateful for the speedy and tremendous service I received.
Please pass on my thanks and praise to your staff.
I look forward to my speedy recovery now.
had an appointment for flexi sig at 8am this morning in the Endoscopy Unit. I have to give the whole experience a 10 out of 10. Brill. [A flexible sigmoidoscopy is a limited endoscopy examination of the left side of the bowel.]
A flexi sig is not pleasant. However, the cleaners and porters with their friendly " Mornings" made for a good atmosphere. The reception area was clean, warm and calm. The Thank You cards on the notice board did not go unnoticed by me. The medical staff were clear, calm and friendly. I felt I was in good hands.
The cup of tea in the recovery area was greatly appreciated. Simple,human, pleasant.
My daughter Evie was born at UHW on 09/01/13. We were moved to Paeds South shortly afterwards, and Mr Kim Hutton operated on her when she was 5 days old. Twice since then she has been admitted to the hospital, receiving care on both Land and Ocean Wards. These visits both required a move to South Ward and more renal surgery.
Both I and my partner cannot speak highly enough of the care we have received from the nurses and doctors at UHW. They have provided both medical and emotional support, ensuring that Evie continues to thrive, and us flagging parents manage to hold it together.
Evie will continue to require treatment over the next few years and we appreciate that we have several more hospital "sleep overs" in store. However, knowing that we shall be looked after by such great staff makes it more acceptable.
A very big thank you to all your staff who continue to look after us. All too frequently, people are quick enough to read the negative press received by the NHS. It's such a pity that the positive stories are never deemed newsworthy.
E mail from Ms Kathryn Newton, 23/3/13
I recently had a total hip replacement at Llandough Hospital and I would like to express my gratitude to all of the staff on the Charles Radcliffe Ward. Nothing was too much trouble for any of them and I cannot thank them enough.
The last time I stayed in Llandough Hospital for any length of time I was a child and the obvious difference since then are the hours put in by all of the staff. I was amazed to see Consultants operating into the evenings and weekends on non emergency cases.
Naturally, I have a special “thank you” for my Consultant Mr Agarwal and his team who carried out my procedure. I have tried to think of words to praise Mr Agarwal, but whatever I say would not be good enough for this truly talented man.
There has been so much bad press recently about our hospitals and the NHS, but I have nothing but the highest regard and praise for Llandough Hospital.
E mail from Mr John Hawken, 28/02/13
Hello. 2 weeks ago I was sent into the University Hospital of Wales as I had viral meningitis. I was sent by my doctor, straight to the medical assesment unit (just off the A&E entrance).
I cannot compliment the standard of service I received enough. Every nurse and doctor who looked after me was AMAZING! The dark haired, female, plain clothed doctor was amazing at her job and a real great communicator, she made me feel so much better about my situation. I know people moan about waiting when they get sent to hospitals but I honestly waited no longer than 15 mins to be seen at any one time. I had to have a lumber puncture and the lovely blonde doctor who did the procedure was absolutely fantastic - (I felt no pain whatsoever!!).
I was then put on A4 Medical Ward to be monitored overnight and the night nurse in green was so nice as was a really lovely blue nurse with short blonde hair who was on duty in the morning (I have since found out her name was C Webster).
I cannot express my gratitude and thanks enough and I feel that the NHS always gets bad press and as my experience was so positive, people should know about it. My only regret is that I couldn't remember the names of all the nurses and doctors so they could get the recognition they deserve.