Audiology

 

Audiology is the discipline concerned with assessment and treatment of hearing and balance disorders. Our specialties include:

 

• Hearing Assessment
• Hearing aid fitting and rehabilitation; hearing aid repair service
• Hearing therapy; tinnitus assessment, intervention and rehabilitation
• Vestibular/balance assessment, intervention and rehabilitation
• Paediatric services
• Cochlear Implant/BAHA Adults and Children

 

The department is run by Cardiff and Vale University Health Board.  We offer a satellite clinic in Barry at the Broad Street clinic as well as home visits for housebound individuals.  A variety of specialist clinics take place each week. We also offer a hearing aid repair service by appointment only, Monday to Friday.

 

The Cardiff Audiology Team has well established Cochlear Implant and Bone anchored Hearing aid programmes, state of the art equipment and access to a wide range of digital hearing aids. 

 

All patients are encouraged to have a reassessment of their hearing three years after the initial fitting of their hearing aid.  If they feel that their hearing is worse at any time within this time period, they may also phone the department to make an appointment.  If the patient feels that they would like a second hearing aid or would like to see a hearing therapist, please phone the department for an appointment (details below).

 

At each appointment, every patient will be asked for consent to have any procedures performed and also consent to have their representative/ relative/friend/significant other present during the appointment.

 

For more information on what to expect, please download this document about the patient journey and reassessment.

 

All of our repair sessions are by appointment only.  A list of clinics that dispense batteries will be provided when the hearing aid is fitted.  Hearing aids will be repaired or replaced if they are faulty free of charge.  A charge may be incurred if the hearing aid has been damaged through misuse or lost.

 

Outpatients clinics 9 & 14
Opening times:  Monday to Friday 8:30 am to 12:30 pm and 1:30 pm to 4:30 pm.  Closed on Bank Holidays.

 

Broad Street Clinic, Barry
Opening times:  Every Tuesday morning and alternate Friday mornings from 9 am to 11:30 am. The services available only include battery dispensation, tube & filter changing, fitting earmoulds onto hearing aids, and having new impressions taken.

 

For more information about hearing aid services, please download this leaflet.
 

Audiology department (all appointments)

University Hospital of Wales

Heath Park

Cardiff

CF14 4XW

 

Tel/Text: 029 2074 3011

 

The helpline can be very busy at times, so we would request that you continue to try phoning if the number is engaged.  If you are unable to get through please leave a message on our answering machine and we will get back to you.

Alternatively you can email Sue.Radford@cardiffandvale.wales.nhs.uk for an appointment.

 

If you are unable to attend the clinic for any reason or can not wait for a repair appointment then a postal service is available.  Please enclose your hearing aid and a brief description of the problem, along with the hearing aid.  It will be serviced the day it is received and sent back to you by second class post. 

 

 

All of your batteries are provided free of charge.  You or a representative can visit Outpatients clinic 9, University Hospital of Wales, during our opening times, without an appointment, to collect batteries.  This can also be done from several different GP surgeries around Cardiff and the surrounding areas.  Please download this battery centre document for more information.

You may also phone our main centre to request batteries to be posted to you.